Shipping policy

Shipping & Delivery Policy

Last updated July 08, 2024


This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should therefore be read alongside our main Terms: [Terms and Conditions](/policies/terms-and-conditions).

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

Shipping Options

We ship with DHL from Switzerland.
Shipping Fees: We offer DHL Express Shipping at the following rates:

Shipping Method: DHL Express
Estimated Delivery Time: 2-4 business days from date of order being sent out
Shipping Fee: Depending on your location

We will follow up after you have placed the order with any additional shipping information. All times and dates given for delivery of the products are given in good faith but are estimates only. You will receive direct communication from DHL on the delivery of your product.

International Delivery

We offer international shipping to all regions that we do business with, including:
  • Switzerland
  • European Union Countries
  • United Kingdom including Jersey and Isle of Man
  • United States

Free DHL Express Shipping is valid on international orders for orders that qualify.

Customs Process

Millaux ships DDP and covers the cost of import and export on all orders. All of Millaux products are made 100% within Europe and Switzerland, allowing many benefits for importers.

Shipping Restrictions

- Orders cannot be shipped to P.O. boxes.
- Orders only ship on business days (Monday - Friday).
- All shipments require a signature. If you opt for leaving your package in a safe place,

Millaux cannot be liable if your product is lost or stolen.

Order Fulfilment Time Frames

All orders are fulfilled in certain drop periods of around 6-8 weeks. As the majority of our products are made to order, all pieces are 100% tailored and custom-made. We work with small-batch manufacturers in Europe who craft each product by hand. Your order will be produced and shipped within 6-8 weeks, and you will be notified as it moves through each step toward arriving at your front door.

Order Delivery Delays

If delivery is delayed for any reason, DHL will notify you as soon as possible and advise you of a revised estimated delivery date. This does not affect your statutory rights.

Returns & Contact

If you have questions about returns, please review our Return Policy.

If you have any further questions or comments, you may contact us by:
Email: customerservice@millaux.com